FAQ

Frequently Asked Questions – Payment, Ordering, Security, Service, Warranty & Contact at Amelia London

Payment

Payment Options in Our Online Shop

All prices for products sold via www.Amelia-London.uk include VAT.

Accepted Payment Methods
At Amelia London, you can always pay safely and conveniently using:

  • Credit card (American Express, MasterCard, Maestro, VISA)

  • Shopify Payments

How do I pay with a credit card?

When paying by credit card, simply enter:

  • Your card number

  • The exact name on the card

  • The expiration date

  • The 3-digit CVC code

Your details are fully encrypted via SSL servers and protected against third-party access. The payment amount will only be charged once your order is shipped.

Secure Payment Guarantee

Shopping at Amelia London is always 100% secure.

  • All personal and payment data is encrypted via SSL technology.

  • We comply with strict data protection laws (GDPR).

  • Your information is never shared without your explicit consent.

Ordering

Will I receive a confirmation of my order?

Yes, every completed order is confirmed by email with a detailed order confirmation.

What can I do if I have payment issues?

If your payment does not go through:

  1. Clear your browser cache and cookies.

  2. Re-add the product to your cart.

  3. Try to complete the checkout again.

Still having issues? Contact us at info@amelia-london.uk and we’ll assist you directly.

Can I cancel an order?

Yes, you can cancel your order by emailing info@amelia-london.uk  before 5:00 PM on the same day the order was placed. Please include:

  • Your full name

  • Your order number

  • Your order date

Important: If your order is already processed, cancellation is no longer possible. In that case, you can return the package once it is delivered.

Service & Warranty

At Amelia London, we stand for quality and reliability.

  • If a product shows a defect not visible at purchase, you must report it within a reasonable timeframe after discovery.

  • If, in our assessment, the defect is not caused by normal wear, misuse, or lack of maintenance, Amelia London will repair or replace the item within a reasonable period.

  • If the product is misused, altered, or not maintained according to instructions, you will not be entitled to repair, replacement, or compensation.

Please note: Damage to glass, straps, crowns/stems, and batteries is not covered by the manufacturer’s warranty. However, your statutory warranty rights as a consumer remain fully valid.

Contact

Do you have questions about your order, payment, or warranty?

  • Email us at info@Amelia-london.uk

  • We aim to respond as quickly as possible, always within 2 business days

At Amelia London, your satisfaction comes first.